WHERE DO THE COURIERS DELIVER TO?
Our flat rate delivery zone goes to the entire Ottawa heart + Gatineau.
We will be delivering to all K1, K2 and K4 postal codes + to Gatineau J8/J9.
(J9 by Mont Cascade will go out via Canada Post).
WHEN WILL I GET MY ORDER?
The orders from our HOLIYAY Craft Market 2021 will go out for delivery or be ready for pickup December 3rd-5th.
The hours for our pickup location at 70B Beech street for our HOLIYAY pickup weekend are:
- Friday, December 3rd 3p-9p
- Saturday, December 4th 10a-5p
- Sunday, December 5th 11a-4p
Can't pickup on this weekend? Or space will be open for a popup December 9-23, and you can pickup then!
HOW MUCH IS DELIVERY?
All of our delivery options are a flat fee.
Flat rate courier service is $10 (tax included) for Ottawa (K1, K2, K4) and Gatineau center (J8, J9). FREE on orders over $200.
Local pickup is $2.50 (tax included). & includes a fun pompom bar to dress up your gable box + bags.
By using local courier services we are not only creating jobs in the local economy, but we have completely taken the logistics of inventory, packing + shipping off of our makers' to-do lists so that they can do what they do best... make!
WHAT HAPPENS IF I'M NOT HOME WHEN THEY DELIVER?
Its mandatory to put a phone number on the order... if you aren't home, they make every possible effort to get in touch with you. We can leave it in a safe place, or either arrange a safe delivery spot or send it back to 70 Beech street for a loca pickup.
HOW WILL IT BE DELIVERED?
We try to cut out plastics whenever we can... your order will be delivered in our custom paper shopper or gable boxes (with custom tags + cards to put in with your gift to highlight local). Your order may be delivered with bubble wrap if the item is breakable (like the ceramics).
If receiving by shipping, it will be in a standard shipping box (nothing fancy... reuse/recycle).
MY ORDER IS A GIFT... HOW CAN I DO THIS?
It's totally up to you! If you want to get it delivered to you so that you can do your own porch drop off to your friend/colleague/boss/dog groomer/great aunt etc, you can totally do that!
But, if you put a separate shipping address at checkout (different than your billing address) we can deliver straight to that special someone!
Please put in the notes at checkout if it is a gift being sent to the recipient.
I WANT TO SEND MULTIPLE GIFTS TO PEOPLE, DO I HAVE TO PAY SEPARATE DELIVERY FEES?
Yes, you will have to pay multiple deliveries. But we take all the work off your plate (going into a shop, coming home, bagging it, delivering it, avoiding those winter roads). Our contactless delivery gets those local gifts to those special someones you want to spoil.
I'M NOT FROM OTTAWA... DO YOU SHIP?
Yes, we will be shipping with tracked shipping. You may pay a little bit more this way. We will be shipping on Mondays and Thursdays. Cross Canada shipping is flat rate $18.
AN ITEM WAS DAMAGED WHEN IT ARRIVED, WHAT SHOULD I DO?
We're sorry this happened to you! If you shopper by courier, please email by the end of the delivery day with photos of the item and your order number to hello@freewheelingcraft.com and we will work with you to sort it out.
If you shopped with shipping, we are not responsible once the package is in the care of Canada Post or other shipping partners. Should shipping insurance apply, we will explore this with you (although some goods are not covered like glass vessels, ceramics etc).
MY PACKAGE DIDN'T ARRIVE?
We are really certain that this will rarely happen! But if your order does not arrive by the time it should, we are here to help! Email hello@freewheelingcraft.com and we will move heaven and earth to get those local goods to you.
Still have a question? Email hello@freewheelingcraft.com
