When we say that this is the amazon of local... we mean it!
Order before noon, and get/send your order that day! We send your order along to the fulfillment service, they pick, pack and deliver it.
THERE ARE DELAYS IN THE POSTAL SERVICE? COULD THERE BE DELAYS FOR MY HOLIYAY DELIVERY?
No! When we were planning (virtual) Holiyay craft market we had already heard about the potential delays in delivery + postal service, so it was important for us to find an alternative. Our courier service can get up to 3000 orders out a day!!!
WHERE DO THE COURIERS DELIVER TO?
We tried to make the zone as big as we could within the $15 flat rate delivery!!!
We will be delivering to all K1, K2 and K4 postal codes! That's the Ottawa heart and a little bit beyond. We will also be delivering to Gatineau J8 addresses (Sorry, no J9).
Not sure if your outlier town is included? Please email email@example.com and we will see what we can do! However, shipping + $5 local pickup are also an option!
WHAT HAPPENS IF I DON'T ORDER BY THE 12PM EST DAILY CUTOFF TIME?
Your order will be delivered the next day.
IS THERE A LOCAL PICKUP?
Yes there is!!! It is $5 local pickup (this pays for the fulfillment service, not a penny goes to Freewheeling Craft).
The pickup location is at the Gopher It Center at 52 Antares dr Unit #13 K2E 7Z1 (Prince of Wales + Hunt Club (with FREE parking on site).
GOPHER IT HOURS
Monday- Friday (10am-8pm)
HOW MUCH IS DELIVERY?
Our flat rate delivery costs $15 (tax included) for the Ottawa heart addresses (K1, K2, K4), and a slightly higher amount for surrounding areas. We use a courier service called gopherit deliveries (a proudly indigeneous-owned company) that has ethical hiring practices + offers local fulfillment service.
By using this service we are not only creating jobs in the local economy, but we have completely taken the logistics of inventory, packing + shipping off of our makers' to-do lists so that they can do what they do best... make!
(Final delivery + pricing list to come).
WHAT HAPPENS IF I'M NOT HOME WHEN THEY DELIVER?
Its mandatory to put a phone number on the order... if you aren't home, they make every possible effort to get in touch with you. We get it, porch pirates are a thing. And we live in Ottawa where the weather is... well, less than ideal this time of year! It's absolutely paramount to us that your package shows up in perfect condition.
HOW WILL IT BE DELIVERED?
We try to cut out plastics whenever we can... your order will be delivered in our custom paper shopper (with custom tags + cards to put in with your gift to highlight local). Your order may be delivered with bubble wrap if the item is breakable (like the ceramics). The jewelry will be delivered in muslin pouches or branded boxes/bags from the brands.
If receiving by shipping, it will be in a standard shipping box.
MY ORDER IS A GIFT... HOW CAN I DO THIS?
It's totally up to you! If you want to get it delivered to you so that you can do your own porch drop off to your friend/colleague/boss/dog groomer/great aunt etc, you can totally do that!
But, if you put a separate shipping address at checkout (different than your billing address) we can deliver straight to that special someone!
Please put in the notes at checkout if it is a gift being sent to the recipient.
I WANT TO SEND MULTIPLE GIFTS TO PEOPLE, DO I HAVE TO PAY SEPARATE DELIVERY FEES?
Yes, you will have to pay multiple deliveries. But we take all the work off your plate (going into a shop, coming home, bagging it, delivering it, avoiding those winter roads). Our contactless delivery gets those local gifts to that special someone on your list.
I'M NOT FROM OTTAWA... DO YOU SHIP?
Yes, we will be shipping with tracked shipping. You may pay a little bit more this way, but this is your best bet at getting it on time to put that local under the tree. We will be shipping on Mondays + Thursdays.
AN ITEM WAS DAMAGED WHEN IT ARRIVED, WHAT SHOULD I DO?
We're sorry this happened to you! If you shopper by courier, please email by the end of the delivery day with photos of the item and your order number to firstname.lastname@example.org and we will work with you to sort it out.
If you shopped with shipping, we are not responsible once the package is in the care of Canada Post or other shipping partners. Should shipping insurance apply, we will explore this with you (although some goods are not covered like glass vessels, ceramics etc).
I HAVE SPECIAL DELIVERY INSTRUCTIONS.
There is a notes section when you hit the cart button (right before you proceed to checkout)! Please put any special delivery instructions there.
MY PACKAGE DIDN'T ARRIVE?
We are really certain that this will rarely happen! But if your order does not arrive by the time it should, we are here to help! Email email@example.com or firstname.lastname@example.org and we will move heaven and earth to get those local goods to you.
Still have a question? Email email@example.com or firstname.lastname@example.org