BIG LOVE 2022 DELIVERY FAQ
WHERE DO THE COURIERS DELIVER TO?
Our flat rate delivery zone goes to the entire Ottawa heart + Gatineau.
We deliver to all K1, K2 and K4 postal codes + to Gatineau J8/J9 (excluding Cantley + Chelsea).
(J9 outskirts will go out via Canada Post).
WHEN WILL I GET MY ORDER?
The orders from BIG LOVE MARKET 2022 will go out for delivery Feb 11-13, or be ready for pickup Feb-13 (you will get an alert either via email or text).
LOCAL PICKUP: The hours for our pickup location at 70B Beech street over the market weekend are:
- Friday, Feb 11th 4p-9p
- Saturday, Feb 12th 10a-5p
- Sunday, Feb 13th 10a-5p
HOW MUCH IS DELIVERY?
All of our delivery options are a flat fee.
Flat rate courier service is $10 (tax included) for Ottawa (K1, K2, K4) and Gatineau center (J8, J9). FREE on orders over $200.
Local pickup is $2.50 (tax included).
By using local courier services we are not only creating jobs in the local economy, but we have completely taken the logistics of inventory, packing + shipping off of our makers' to-do lists so that they can do what they do best... make!
WHAT HAPPENS IF I'M NOT HOME WHEN THEY DELIVER?
Its mandatory to put a phone number on the order... if you aren't home, they make every possible effort to get in touch with you. We can leave it in a safe place, or either arrange a safe delivery spot or send it back to 70 Beech street for a loca pickup.
HOW WILL IT BE DELIVERED?
We try to cut out plastics whenever we can... your order will be delivered in our custom paper shopper or gable boxes (with custom tags + cards to put in with your gift to highlight local). Your order may be delivered with bubble wrap if the item is breakable (like the ceramics).
If receiving by shipping, it will be in a standard shipping box (nothing fancy... reuse/recycle).
MY ORDER IS A GIFT... HOW CAN I DO THIS?
It's totally up to you! If you want to get it delivered to you so that you can do your own porch drop off to your friend/colleague/boss/dog groomer/great aunt etc, you can totally do that!
But, if you put a separate shipping address at checkout (different than your billing address) we can deliver straight to that special someone!
Please put in the notes at checkout if it is a gift being sent to the recipient.
I'M NOT FROM OTTAWA... DO YOU SHIP?
Yes, we will be shipping with tracked shipping. You may pay a little bit more this way. We will be shipping on Mondays and Thursdays. Cross Canada shipping is flat rate $18.
Still have a question? Email hello@freewheelingcraft.com