FAQ: CORE MARKETPLACE
WHAT IS THE CORE MARKETPLACE?
The (virtual) CORE MARKETPLACE runs... indefinitely! We want to make it easy, fun + accessible for you to shop local and enjoy local craft culture. Get it couriered right to your front door.
- Shop all brands with a flatrate delivery.
- Weekly (virtual) popups.
- Local food partners.
- Stay tuned for fun summer music shows.
WHEN WILL I GET MY PURCHASES?
Our local Ottawa shipping days are Tuesday + Friday each week. Our shipping partner TREXITY is the new local uber of delivery- they pick up from us and go right to your door! No middle man or dropping it off to then get re-directed to you.
TREXITY is locally operated, started by local tech entrepreneurs.
- Need/want your delivery earlier or on a specific day, or want it held off until the following week? Email hello@freewheelingcraft with your order # and the day you want it delivered.
HOW MUCH IS THE FLAT RATE DELIVERY/PICKUP?
Our flat rate delivery costs $9 (tax included) for the Ottawa heart addresses (K1, K2, K4) + $12 for Gatineau (J8 + Aylmer) We use a locally-owned courier service.
WHERE DO YOU DELIVER TO?
From Orleans to Stittsville... and everywhere in between. Also Gatineau to Aylmer.
Need outside of this area? We do flat rate cross-Canada shipping (shipping days Tuesday + Friday. Your order will go out on the next ship day).
IS THIS SERVICE COVID19-SAFE?
Our packaging + products are only handled in our head-quarters. Our contactless delivery by TREXITY is door to door, and the drivers are masked.
MY ORDER IS A GIFT... HOW CAN I DO THIS?
It's totally up to you! If you want to get it all delivered to you so that you can do your own porch drop off to your friend/colleague/boss/dog groomer/great aunt etc, you can totally do that!
HOW TO DO IT: Enter the recipient's delivery address at checkout (different than your billing address) we can deliver straight to that special someone.
WHAT HAPPENS IF I'M NOT HOME WHEN THEY DELIVER?
You can't check out without putting a phone number on the order... if you aren't home, they make every possible effort to get in touch with you. We get it, porch pirates are a thing. And we live in Ottawa where the weather is... well, less than ideal sometimes! It's absolutely paramount to us that your package shows up in perfect condition.
WHAT OTHER LOCAL INITIATIVES DO YOU HAVE?
We keep AS MUCH local procurement and services local as we can. We have used + hired local photographer, videographer, photo booth, artists, musicians, workshop hosts and virtual assistant work! We also promote local food and experience businesses for you to compliment your local shopping.
I NEED TO EXCHANGE/RETURN SOMETHING AFTER THE MARKET... WHAT SHOULD I DO?
Reach out to email@example.com and we will do our best to help. We don't do many, so we address them on a case by case basis within 30 days of the purchase, and once we get to assess the products. You are responsible to getting the goods back to us in the West end of the city.